Where Are Your Bricks And Mortar Stores?95 Auburn Rd, Hawthorn East, VIC, 3123. (03) 9882 4995
148 Bridport Street, Albert park, VIC, 3206, (03) 9696 6622
Do You Stock The Same Items At Both Stores?
Each shop has different ranges and brands catered to the demographic with only a little bit of brand crossover, so why not visit both of our stores!
Where Are Your Brands From?
We have exclusive high-end brands from around the world including Japan, France, the USA & Italy.
Do You Cater For Larger/Smaller Sizes?
Yes, we cater for ladies of all sizes from petite to plus size. We carry brands that specialize in particular sizes and our expert and friendly staff can help you find the right pieces for your body shape in store.
What is your shipping policy?
We ship via Fastways Couriers within Australia. Once you have ordered you can expect your item within 1 week of ordering. We also offer a pick up option if you would like to come and collect your item. Simply enter the code PICKUP after you have hit the check out button in the DISCOUNTS box. This will remove the shipping costs. Pick up is only available at 148 Bridport street, Albert Park, 3206.
If you are outside of Australia please email us at info(at)scarletjones.com.au for a more accurate postage cost before placing your order.
What is your returns policy?
At Scarlet Jones we want you to be 100% happy with your purchase. If your item is faulty we will be happy to either replace, give you a credit note or refund at our discretion. We will cover the postage cost on faulty items after we have received and inspected the item and agree the item is faulty.
If you are not happy with the fit or have changed your mind about a full priced item we can give you a store credit which is valid for 12 months. The item must be returned at your expense with all tags attached and in the same condition as when sent with no signs of wear. You must return the item within 30 days of the purchase date. If you would like a replacement size and we have the stock available we will return post to you at no extra cost one time only.
This is our on-line policy only. We will only do change of mind returns at our discretion in store.
Unfortunately we cannot do exchanges or returns for sale items, so please make sure you are certain of your size. Feel free to call us on 9696 6622 if you need assistance with selecting your size, or come into our Albert Park store to try it on.
If you have damaged the item we can help with getting the item repaired or replaced (depending on availability) at your own cost.